Managers have every reason to pay attention to the atmosphere and interpersonal relationships within their team. Studies show that the best performing teams are those where members demonstrate kindness and caringtowards each other.
Still, behaviours that disrupt the work atmosphere run rampant – one in every two people report witnessing incivility on a regular basis in their workplace, and 96% of individuals report having experienced such behaviour at some time or another!
Whileit remains the organization’s and its managers’ role to establish the rules and enforce them to prevent deterioration, maintaining a healthy working atmosphere is a shared responsibility within a team. Employees should therefore be aware that they’re expected to act civilly, namely establishing and maintaining relationships that show respect, collaboration, politeness, courtesy and proper manners. This includes behaviours as specific as avoiding dominating a conversation without regard for others, ensuring the cleanliness of the physical workplace, or apologizing when arriving late to a meeting.
This tool provides six ways to promote a healthy working atmosphere, whether in prevention or in intervention mode.
- Anytime! Maintaining a good working atmosphere is a legal obligation in many countries, states or provinces.
By acting preventively, e.g., by expressing explicit expectations, or by recruiting people who adhere to your organizational values.
By taking swift action when disruptive behaviours manifest themselves.
TO LEARN MORE
Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes,K. Holm, E. Torkelson, M. Bäckström
The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It, Christine Pearson et Christine Porath.
Make civility the norm on your team – Managers, set the tone, Christine Porath, Jan 2018, Harvard Business Review
The Aristotle Project, Google, de Julia Rodovsky(2015)
The notions and tools presented in this text are inspired by the conferences and workshops of Gilles Demers